Terms and Conditions
Last updated: June 16, 2023
The terms and conditions below apply to all coaching provided by Your Thought Life (“the Coach”, “the Company”, “We”, “Us” or “Our”) to any individual or organization (“the Client”) and constitute the contract for the service to be provided by the Coach for the Client.
The term “coaching” covers career coaching, leadership training and coaching, life coaching, personal coaching, and business coaching for Clients and where applicable includes mentoring or supervision services provided by the Coach or others.
In return for the fees payable by the Client (or by a third party on their behalf), the Coach provides the service as described below and in accordance with the terms and conditions set out below. The Client agrees to pay fees for the service on the Terms and Conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the Client).
Format of Sessions: Telephone coaching sessions or another format as agreed. Unless otherwise agreed, the Client is responsible for calling the Coach at the agreed time. The Coach is responsible for ensuring that they are available for consultation at the agreed time.
Length of Each Session: As agreed between The Coach and the Client.
Initial Number of Sessions to be Provided: As agreed between The Coach and the Client.
Per Session Fee: In accordance with the Coach’s current per session fee or fee for a program of
sessions, or any other such fee as shall be agreed and notified to the Client. The Coach will confirm the fee in writing, usually by email, unless this is impractical.
Number of Sessions for Which Payment is Required in Advance: To be agreed before coaching
The Coach may agree to provide additional coaching sessions after completion of the initial agreed session(s). These Terms and Conditions will apply to any additional sessions so provided and the Fee will remain the same as originally agreed except where the Coach notifies the Client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these Terms and Conditions headed “Variation of Terms and Conditions.”
Dates and Times of Sessions
The date and time of the first session and any subsequent session will be agreed between the Coach and the Client by phone or email and confirmed by the Coach by email. Sessions can only be rescheduled in accordance with the section in these terms and conditions headed “Rescheduling Sessions.”
Fees can be paid online by debit or credit card or by bank transfer using the link provided on the invoice, or by cash brought to the “discovery” coaching session. Where receipts are requested by the Client, the Coach will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by the Coach in advance of a coaching session the Coach is not obliged to provide the session.
Your Thought Life has a no refund policy as a way of honoring the Client’s commitment to personal development, informed decision-making, and accountability.
The Coach may assign the Client tasks or exercises to complete between coaching sessions. There is no obligation on the Client to complete these items of ‘homework’, but not doing so may slow the Client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
Where possible, Clients are requested to submit any information requested by The Coach relating to assignments at least 24 hours before the coaching session. This will allow both the Client and Coach to prepare for the session. The Coach may provide feedback on completed assignments.
The Client may contact The Coach by phone or e-mail between sessions to seek clarification
regarding anything arising from a coaching session or for administrative purposes (e.g. how a Client reschedules a coaching session or make a payment). Additional coaching can also be provided between sessions. There may be an additional charge for this. The Coach will always advise a Client in advance if the nature of a Client’s contact is likely to incur an additional charge and no such charges will be imposed without the Client’s agreement.
If a Client needs to reschedule a coaching session, they should provide at least 24 hours’ notice. No refunds will be given to Clients for unused coaching sessions. In exceptional circumstances the Coach may need to reschedule a coaching session. In those instances, the Coach will also give the Client 24 hours’ notice where practical.
When a Client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within the agreed amount of time (3 or 6 months) or their payment or services is forfeited.
Personal information or business information supplied by Clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the Client’s prior permission, saved where required by law or where action might be necessary to prevent harm to the Client or someone else.
In exceptional circumstances, such as inappropriate behavior by the Client, actual or potential conflict of interest, or other reasons, the Coach can decide to terminate the service to the Client early or refuse or be unable to provide further coaching sessions to the Client. In such a circumstance the Client will be given reasonable notice of termination by the Coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
The Coach will seek to enable the Client to improve his/her self-esteem, quality of life, and to achieve the desired outcome(s). Remarkable results can be achieved where Clients follow a clear plan in a committed way. However, the Client has sole responsibility for taking important decisions in their life or business. The Coach has no liability for any loss incurred by any Client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the Client, whether justified or otherwise, to achieve a material improvement in quality of esteem, life, business or to achieve their desired outcomes or goals.
Variation of Terms and Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the Coach and the Client and confirmed by the Coach in writing by email. In other cases, the Coach may change any of these terms or conditions including the Per Session Fee by giving the Client two weeks’ notice in writing by e-mail of the change(s). If following receipt of such notification of change, the Client no longer wishes to proceed with further coaching sessions, the Coach may withdraw from the service immediately by giving notice in writing by email. The Coach will determine if the Client is entitled to a refund and if so, how much. Such notice will be effective on receipt by the Coach.
This contract is governed by the law of South Dakota whose courts have exclusive jurisdiction in
relation to any dispute, disagreement, proceedings, or legal claim of any nature relating to the service provided or the contract.
Changes to Our Terms and Conditions
We may update Our Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on this page.
We will let you know via email and/or a prominent notice on Our service, prior to the change becoming effective and update the “Last updated” date at the top of this Terms and Conditions document.
You are advised to review these Terms and Conditions periodically for any changes. Changes to this Terms and Conditions document are posted on this page.
If you have any questions about this Terms and Conditions document, you can contact us:
By email: firstname.lastname@example.org
By phone number: 469 677-7797